Return Policy and Warranty

Welcome to Lumos!

At Lumos, we’re committed to helping you sleep better, feel more energized, and get the most out of your days (and nights). We stand behind the quality of our products and want every customer to feel confident in their purchase.

This page outlines our return policy and product warranty to ensure full transparency and peace of mind. Whether you’re trying Lumos for the first time or reaching out about a concern, we’re here to support you every step of the way. Please review the details below for information on returns, refunds, and warranty coverage.

Return Policy

The Lumos Services are provided to you 'as is with all faults' and 'as available' without warranty of any kind. Lumos, its subsidiaries, affiliates, officers, directors, employees, representatives, agents, partners, and licensors hereby disclaim all warranties and conditions with respect to the services, whether express or implied, including but not limited to the implied warranties of title, merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement. Lumos does not warrant against interference with your enjoyment of the services, the availability of content, that the functions contained in the services will meet your requirements, that the services will be free of viruses or other harmful components, that the operation of the services will be uninterrupted or error-free, that defects in the services will be corrected, or that the functions contained in the services will function with other mobile apps or hardware, or within a system. No oral or written information or advice given by Lumos or a Lumos authorized representative shall create a warranty. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion may not apply.

We offer a 30-day return window for our products from the date they are received. To maintain hygiene standards, we do not accept returns of products that have been opened from their original packaging unless the customer agrees to cover the cost of a replacement mask cover. In such cases, a $39.99 fee will be deducted from the refund. We encourage customers to review the product information on our website carefully before purchasing, and to inspect their Lumos product upon delivery before opening the packaging. If you have any questions or need help determining whether the product is right for you, feel free to contact us prior to opening.

Warranty

Notwithstanding the foregoing, Lumos warrants to the original end user purchaser that the electronic insert inside the Mask is free from defects in material and workmanship for one (1) year from the date of purchase. If you experience any issues with the hardware, please contact our customer support for assistance. Within the warranty period, Lumos shall repair or replace, at no charge to you, any components of the Lumos Product that fail under the limited warranty provided. You shall be responsible for any related transportation charges. Replacement products may be new or refurbished at our discretion. This limited warranty does not apply to:

(i) normal wear and tear, including scratches and dents;

(ii) consumable parts included in the Product, such as batteries, unless product damage has occurred due to a defect in materials or workmanship;

(iii) damage resulting from your failure to use the Product in accordance with the instructions accompanying the Lumos Product or available on the website;

(iv) damage resulting from an accident, flood, fire, misuse, or abuse;

(v) damage resulting from service performed, or damage resulting from tampering with or alterations to the Product, by anyone not authorized by Lumos; or

(vi) use of the Product with any application or software other than the Lumos Mobile App.

Modifications to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated revision date. By continuing to access or use the Services after such modification, you agree to be bound by the modified Terms, Privacy Policy, Content, and/or Services, as applicable.